We make every effort to provide the best possible service. But of course something can always go wrong. We're very sorry about that, hopefully we can help you make it right again soon.

Order not received or wrong item delivered?

Did you not receive your order or did you receive a wrong item? Contact us by email or fill out the contact form and we will ensure that your order and/or the correct item is sent as soon as possible.

Do you have a complaint?

Not satisfied or has something gone wrong? Our apologies! We would like to solve this for you.
Contact us by email: or fill out the contact form.
We aim to come up with a suitable solution within one working day.
You can contact us for product complaints, but also complaints about service and/or delivery.

Still not satisfied with our solution?

You can always submit your complaint to the European Disputes Commission: European ODR Platform.